Royal Mansour Marrakech: a glimpse into the kingdom of Morocco.

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Joined: Apr 2024
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Royal Mansour Marrakech: a glimpse into the kingdom of Morocco.


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Owned by the King of Morocco himself, the Royal Mansour was created with a singular vision: to give a glimpse of the very best that Morocco has to offer to the world….

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41 Comments

  1. I will be so so disappointed of you if you didn’t keep this going. This. I want this to stay forever and for it to become a recognized luxury hotels and agency brand.

  2. A French held beautiful hotel in Morocco. I am Lebanese, this hotel is not my dream, because dreams don’t come true. This will come true soon, my stay! 🇱🇧💙

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  4. The success story of Royal Mansour boils down to its people. The understanding of the human element allows its management team to lead more effectively, to create brand loyalty and to close more deals. The property keeps shining in the galaxy of hotels domestically and overseas because its people never tire of doing a great job. The Hotel is successful because the management team knows how to build the human element into their property's core values. The Royal Mansour's guests are always elated. The travel agents' and by and large tourism professionals' praises know no bounds to its management team. The smiling faces of the staff at the hotel is a common sight. They are fully aware that offering “service with a smile” is more than just showing teeth. It is regulating their facial expressions so as not to take a one-size-fits-all approach. This is not a straightforward matter because they are attending the most discerning guests on earth. The management team keeps a close eye on avoiding any burnout and physical symptoms of stress of their employees. Conversely, they contribute to the latter’s feelings of accomplishment, improved job satisfaction and well-being. Consequently, the employees do not miss to acknowledge the right support from the upper management. This comes down to the fundamental concept of reminding us what the Professor of Business Administration at the HBS Clayton Christensen said: "Only the general manager can mold the resources, processes, and values that affect innovation, into a coherent capability to develop and launch superior new products and services repeatedly."

    The role of Mr. Messant as the GM of Royal Mansour is all-encompassing. He holds successfully the ultimate responsibility for oversight of the majestic property. He sets the goals and strategy for it and in order to set it apart, he constantly evaluates the competition and the market and especially aims for perfection. Mr. Messant is analytical, adaptive and creative, because he is able to digest the data with an analytical mindset and then shift to a creative mindset to problem solving in unique ways. He is cognizant of the fact that a plan is important, but sticking to the plan isn’t paramount to success. Being open-minded, that is what is serving him well. Beyond that, he looks to the future and envisions how the property will be perceived and operated in a period of 5 to 10 years and then determines what will be needed to achieve that vision. The creation of l’Académie du Royal Mansour is ample evidence he is a visionary leader. He keeps a pulse on not just the hospitality business, but also the technology industry and how guests are communicating outside of their travels. To keep achieving success in the future, Mr. Messant has the visionary trait, always thinking to the future for planning and improving the overall experience so he can be always worthy of his badge of honor. He truly understands what his guests want and anticipates their every wish, especially in this fast-paced and constantly accelerating environment. Mr. Messant does more than just manage, he is an inspirational leader. He brings out the best characteristics in his team. We all know that having a happy and pleasant team is even more crucial in hospitality than in other sectors, and driving that enthusiasm and passion comes from the top. He works with his team and positively empowers every member to make his/her own decisions. He is in a couple of words, an accomplished leader. Hence, he holds the reins of the stately place in a state of the art fashion, he is definitely the right man !

    Hatim
    Tour Designer

  5. What a beautiful place! A friend of mine stayed there for some days two years ago (before Covid!) to celebrate her 70th birthday and I envy her even more after watching your video. I agree with ian1856 that showing this video in French gave the perfect touch. And I am thankful too for the English subtitles;-) So I will work on improving my French to be able to communicate with the people at the Royal Mansour when visiting, whenever this may be.