How to Handle Complaints (CIAPS Lecture)
How to Handle Complaints (CIAPS Lecture)
Complaints are assets: they alert you to changes that need to be made. How you manage these determines your future.
Sam Vaknin in CIAPS https://ciaps.org/faculty/sam-vaknin/ (Cambridge and Birmingham, UK; Ontario, Canada; and Lagos, Nigeria)
Find and Buy MOST of my BOOKS and eBOOKS in my Amazon Store:…
source
Reviews
0 %
Police should take your advice…
Thank you so much Dear Sam Vaknin❤
Do you really think you get power by seeing your significant other in bed with somebody else or is it just an excuse because it turns you on?! Tell me about it
Taking feedback is a mark of maturity and wisdom. Thank you for reminding me that even in highly irritating situations, there is room for improvement. Empathy for grievances is a powerful tool for self development. I especially like the suggestion to view the complaining party as unhappy, this enables the beginning of resolution, and fairness. When dealing with a lot of complaints, I can be apathetic and drown out the important opportunities for growth, individually, and together.
Invaluable advice. Common sense, but not always that common unfortunately.