16 Secrets Call Center Employees Won’t Tell You
16 Secrets Call Center Employees Won’t Tell You
“The more upset you get, the funnier it is to me!”
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nice kabayan..hehehe
Call center employees work so hard and always are under pay!
This is not true!!!!
Please sign me up for the foot fetish thing
this is funny to me because my experience is not like this at ALL I wish it wasn't but ufff
Don’t really relate to most of these, especially the chatting with coworkers. I’d like to say that you’ll have a hell of an amazing experience if you let us talk and help you. Demanding a manager, or yelling that were useless or “you don’t care that I’m dying. This is just a job.” I stop trying when I can’t get a single word out and there’s no let up to even put the call on a hold. This one caller I had got mad when I asked to put her on a short hold to look into her chart. Could not find the answer she needed within 4 minutes, let her know I’ll have the rep call her back and she said she will call back later and better not be put on hold again.
The real secret is you’re never speaking to a supervisor just an agent that gets on and says they are
I work in a call center in England and we've just been told our jobs are moving to India. I'm so excited! , I've always wanted to visit India and with the salary they pay me I'll be able to live like a Maharaja over there. Well done Vodafone keep up the good work.
I work in a patient care sched dept- let me tell you- when you’re a patient and you’ve been put on hold-90% of the time it’s because we’re finishing up our coffee/scrolling on our phones/chatting with a co-worker/ or we just don’t want to speak for a bit.
Ive worked 11pm-8am and I was blamed for something I didnt do and they always think they are talking to the person who makes his/her life hell. The only thing that holds me up to stay is the salary other than that it sucks and this is my 1st time working in a CC
1:14 🙌🏾
funny thing when someone ask for a manager its because they don't want to talk to you either lmfaooo
I love my job
Jason howard ..
Bill ur parents..
Running paiges closure on thier business..
Bout time ur mom n dad new truth bout thier wonder child..
Know ur mom n dad..
Dont have problem comong there dairy mart..
As somebody who just joined the call centre bussiness for me the DAY IN DAY OUT practice of calling person after person that just becomes boring after awhile
I currently work for a medical call centre and one of my most common and annoying calls is when the customer calls us on inbound (so we don’t know who they are) and ask us to update/change their address or their last name etc. I ask them ok that’s fine I just need to confirm ur current details. Then you get absolutely SCREAMED and sworn blind at. They always say things like ‘you should have that already!’ Or ‘I’ve been with you for years you should already see me on the system I don’t need to give that information’…
Like, ma’am/sir you called ME, I cannot change or delete anything until I know who I’m speaking to- as it’s a MEDICAL RECORD 😭😭
I am agent call center.
when customer calls, we already got the information on our screen. but we must to say: can you confirm please your X (email, bank account, full name, etc).
it is funny because customer says almost screaming: "you already have my information on your system"
you missed that when people ask for a supervisor they just transferred to an escalation line where no one is a supervisor as actual supervisors will not touch a phone with a 10 foot pole
My secret trick is I don't give out my real name in my intro, just the company's name. So when you start acting crazy I can hang up and not have you call back looking for me, you have to start over from scratch with a new person. Penalty for being rude
😂 all of these comments sounds like a fetish
this white woman is craze, i love it
Wooooow I’ve worked in a call center for like 6 years I’m surprised I never cyber stalked any of them
Iam working in call center in a bank and the job sucks!! My dream is to move to any other department as soon as possible 😢
I can steel Satan's credi1t c4rds and purchase some butt p1ugs to r4p3 him with them hahajaj
While this is funny, call center jobs are brutal and most people don’t last a month. Most places have people taking at least 25-30 calls a day and a lot of them are just getting verbally abused over and over again, on a daily basis. Be nice when you call in you are way more likely to be helped quickly. Also the person on the other end of the phone didn’t cause your issue they want it fixed just as bad as you do
I had a guy save my number in his phone so he could find me on IG years ago lol
love it, very funny, great ideas to survive with call center jobs
When the caller insult you and you can't insult them back but you're a total careless agent and you only replied "okay, is that all? Anything else. Thank you"
after taking call one right after another and dealing with assholes who want you to wipe their diaper and perform miracles through the phone, you get a defensive attitude and get to be predisposed with good customers. It is much harder to handle than just following the callflow protocoles. Whiney customer don't coperate at all, and this attitude is the outcome from all of that. training is the must unreal thing vs what you actually get to face.
🤣
People who have ever worked at call centers understand this video to no end. 😂😂😂